Client Experience Manager / Traffic Cop
Confidential Confidential Evans, GA Evans, GA Full-time Full-time $55,000 - $65,000 a year $55,000 - $65,000 a year 19 hours ago 19 hours ago 19 hours ago We have an unrelenting desire to uplift our clients and deliver excellent client experience.
Our business is trusted by business owners across the US and Canada to automate and grow their businesses.
We provide innovative technology that is dedicated to the needs and requirements of our clients.
Our support helps clients to automate events, increase revenue and nurture patron relationships.
We work with our clients to create a service that tells their story and speaks to their brand, audience, and initiative.
We are service obsessed! We are seeking a TRAFFIC COP, a customer experience professional to continue the growth of our account support team and our client base.
The ideal individual who will join our team will be a proactive, highly motivated, forward-thinking person that will drive results through elevated client experience.
As a candidate for this position, you understand the ins and outs of an effective B2B account support team.
You will engage with our clients in consideration of the services we offer.
This means you will be professional and competent in our services as a first-impression leader.
You will not only give advice and provide solutions, but also build loyalty and a growing client family.
Do you want a real seat at the table, the opportunity to build and improve upon our existing processes? You will wear many hats, be a crucial part of company growth and take on new initiatives from scratch.
We are proud to employ talent from many different backgrounds and experiences who are collaborative and work to surpass company and client goals.
On our team your voice will be heard, you will see real results, and work on creative and fun projects! This is an onsite, salary position with a competitive base, PTO, medical, dental, vision, life insurance, LTD, STD, 401k, and more.
(90-day probationary period) The ideal candidate will be responsible for managing a team of dedicated account support representatives and ensuring exceptional service delivery to our clients.
The Client Experience Manager will play a crucial role in maintaining client satisfaction, optimizing operational efficiency, and achieving performance targets.
Responsibilities:
Team Leadership and Development:
Recruit, train, and onboard new team members, ensuring a high level of professionalism and client-centric focus.
Foster a positive and motivating work environment, promoting teamwork, collaboration, and a strong client service culture.
Conduct performance evaluations, provide regular feedback, and identify opportunities for individual and team development.
Implement effective coaching and training programs to enhance the skills and knowledge of the account support team.
Encourage innovation and creativity, promoting continuous improvement initiatives within the account support team.
Client Support Excellence:
Ensure that all client interactions are handled promptly, professionally, and with a focus on exceeding client expectations.
Address escalated client issues and complaints, seeking resolutions in a timely and satisfactory manner.
Maintain a deep understanding of our products and services to provide accurate and comprehensive information to clients.
Collaborate with cross-functional teams to resolve complex client inquiries and ensure seamless service delivery.
Reporting and Analysis:
Prepare regular reports on account support performance, including key performance indicators (KPIs), trends, and areas for improvement.
Conduct data analysis to identify patterns, trends, and opportunities for optimizing account support operations and enhancing client satisfaction.
Provide insights and recommendations to senior management based on account support data and analysis.
Job Type:
Full-time Pay:
$55,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Evans, GA 30809:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
5 years (Preferred) Team management:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our business is trusted by business owners across the US and Canada to automate and grow their businesses.
We provide innovative technology that is dedicated to the needs and requirements of our clients.
Our support helps clients to automate events, increase revenue and nurture patron relationships.
We work with our clients to create a service that tells their story and speaks to their brand, audience, and initiative.
We are service obsessed! We are seeking a TRAFFIC COP, a customer experience professional to continue the growth of our account support team and our client base.
The ideal individual who will join our team will be a proactive, highly motivated, forward-thinking person that will drive results through elevated client experience.
As a candidate for this position, you understand the ins and outs of an effective B2B account support team.
You will engage with our clients in consideration of the services we offer.
This means you will be professional and competent in our services as a first-impression leader.
You will not only give advice and provide solutions, but also build loyalty and a growing client family.
Do you want a real seat at the table, the opportunity to build and improve upon our existing processes? You will wear many hats, be a crucial part of company growth and take on new initiatives from scratch.
We are proud to employ talent from many different backgrounds and experiences who are collaborative and work to surpass company and client goals.
On our team your voice will be heard, you will see real results, and work on creative and fun projects! This is an onsite, salary position with a competitive base, PTO, medical, dental, vision, life insurance, LTD, STD, 401k, and more.
(90-day probationary period) The ideal candidate will be responsible for managing a team of dedicated account support representatives and ensuring exceptional service delivery to our clients.
The Client Experience Manager will play a crucial role in maintaining client satisfaction, optimizing operational efficiency, and achieving performance targets.
Responsibilities:
Team Leadership and Development:
Recruit, train, and onboard new team members, ensuring a high level of professionalism and client-centric focus.
Foster a positive and motivating work environment, promoting teamwork, collaboration, and a strong client service culture.
Conduct performance evaluations, provide regular feedback, and identify opportunities for individual and team development.
Implement effective coaching and training programs to enhance the skills and knowledge of the account support team.
Encourage innovation and creativity, promoting continuous improvement initiatives within the account support team.
Client Support Excellence:
Ensure that all client interactions are handled promptly, professionally, and with a focus on exceeding client expectations.
Address escalated client issues and complaints, seeking resolutions in a timely and satisfactory manner.
Maintain a deep understanding of our products and services to provide accurate and comprehensive information to clients.
Collaborate with cross-functional teams to resolve complex client inquiries and ensure seamless service delivery.
Reporting and Analysis:
Prepare regular reports on account support performance, including key performance indicators (KPIs), trends, and areas for improvement.
Conduct data analysis to identify patterns, trends, and opportunities for optimizing account support operations and enhancing client satisfaction.
Provide insights and recommendations to senior management based on account support data and analysis.
Job Type:
Full-time Pay:
$55,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Evans, GA 30809:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
5 years (Preferred) Team management:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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