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Tax Support Consultant

TaxSlayer is looking for highly inspired, energetic and solutions savvy individuals with tax backgrounds for the upcoming tax season. As a
Tax Support Consultant
, you will play an important role in providing guidance in resolving tax related matters for customers using our TaxSlayer Pro software. Responsibilities include researching and resolving tax problems and questions, guiding tax professionals through the tax code, recommending product updates and enhancements, and supporting clients with any product related questions about the TaxSlayer Pro software.

Why You Will Love This Job

  • You're an excellent communicator and empathetic listener determined to give customers a stress-free, fast, and easy experience
  • You feel confident problem solving and educating customers about individual and business federal and state tax questions, getting them back to the things that matter most to them
  • You enjoy a fast-paced environment where technology is constantly being enhanced and upgraded to exceed customer expectations

What You Will Accomplish

  • Use your knowledge of business, accounting, finance, and taxes to research individual and business federal and state tax questions;
  • Assist clients with navigating through the TaxSlayer Pro software and offer assistance resolving any problems clients may have using the program;
  • Interact with customers using strong verbal and written skills;
  • Research, troubleshoot, and help to resolve any software or tax matter.

What We Want

Associate s or Bachelor s Degree in Business or related field, required; Accounting or Finance is preferred. Excellent communication skills, problem-solving skills, and basic computer knowledge is a must. The ability to work independently and in a team environment is essential.

Preferred Knowledge, Skills, or Abilities

  • Tax Preparation or accounting experience
  • CPA, EA, or other Accounting Certifications is a plus
  • Bachelor s Degree in Business, Accounting, or Finance
  • The ability to comprehend and problem solve

Scheduling

  • Flexible scheduling Shifts range from 6 to 9 hours.
  • Contact Center Operation Hours: o Monday through Friday - 8:00AM to Midnight o Saturday/Sunday - 8:00AM to 8:00PM
  • Average amount of hours worked each week is 30 to 50 hours.
  • Attendance, punctuality, and reliable transportation to our Evans, GA location are a must
  • This is a seasonal, part-time position ending before or on April 18, 2018.

More About TaxSlayer

TaxSlayer makes life simpler and less stressful for millions of Americans with exceptional, easy-to-use technology. Trusted for over 50 years, TaxSlayer saves business owners, tax professionals and individual consumers time and money with high-quality, high-value financial products. In addition to offering the top-rated tax preparation software, support, and tools, TaxSlayer s products are radically transforming the legal, bookkeeping, and HR/payroll arenas, helping small business owners better serve their customers.

TaxSlayer is growing rapidly. The company successfully completed more than 10 million state and federal e-filed tax returns in 2018, representing a 200% increase over the past three years. Our software was ranked #1 for five straight years in numerous categories, including overall satisfaction by the National Association of Tax Professionals (NATP).



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